Gangchen Supply Chain Co., Ltd. and its MOVEVOX brand (“we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or conduct business with us.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• 
  Submit inquiries through our contact forms
• 
  Register for an account or place orders
• 
  Subscribe to newsletters or marketing communications
• 
  Participate in surveys or promotional activities

This information may include:

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• 
  IP address, browser type, and operating system
• 
  Pages viewed, time spent on pages, and navigation paths
• 
  Referring website addresses and search terms used
• 
  Cookie data and device identifiers

We use the information we collect for the following purposes:

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers:
  With trusted third-party vendors who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, logistics partners, IT service providers). These parties are contractually obligated to protect your data.
• Business Transfers:
  In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
• Legal Requirements:
  When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
• With Your Consent:
  When you have given explicit permission to share your information for a specific purpose.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

Types of Cookies We Use:

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• 
  Encryption of data in transit using SSL/TLS protocols
• 
  Secure server infrastructure with firewalls and intrusion detection
• 
  Regular security audits and vulnerability assessments
• 
  Access controls limiting employee access to personal data
• 
  Regular staff training on data protection best practices

Depending on your location, you may have the following rights regarding your personal information:

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within the timeframe required by applicable law (typically 30 days).

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information and purpose:

• 
  Customer Account Data: Retained for the duration of the business relationship and up to 7 years after account closure for legal and tax purposes.
• 
  Order and Transaction Records: Retained for 7-10 years to comply with accounting and tax regulations.
• 
  Marketing Communications: Retained until you unsubscribe or withdraw consent.
• 
  Website Analytics: Typically retained for 26 months in anonymized form.

Gangchen Supply Chain is based in China. If you are accessing our services from outside China, please be aware that your information may be transferred to, stored, and processed in China or other countries where our service providers operate.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws, including:

• 
  Implementing Standard Contractual Clauses (SCCs) approved by the European Commission
• 
  Ensuring third-party service providers comply with GDPR and other applicable regulations
• 
  Conducting regular data protection impact assessments

Our website may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected by Gangchen Supply Chain through our official website and services.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Upon verification, we will promptly delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• 
  Posting the updated policy on this page with a new “Last Updated” date
• 
  Sending an email notification to registered users
• 
  Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.